Payment Policy

Last Updated: 15/08/2025

At Willow and Tide, we strive to provide a secure and seamless shopping experience. Below are the details of our payment policy to ensure transparency and ease of purchase.

Accepted Payment Methods

We accept a variety of payment options, including:

• Credit & Debit Cards – Visa, MasterCard, American Express, Discover, JCB, Diners Club, Maestro and Union Pay
• Apple Pay & Google Pay – Quick and easy checkout

Payment Processing

• All transactions are processed in AU$
• Your payment is securely processed at checkout, and you will receive a confirmation email once your order has been successfully placed.
• If there are any issues with your payment, our team will contact you promptly to resolve them.
  

Security & Fraud Prevention

• We use industry-standard encryption to protect your payment details.
• If we detect any suspicious activity, we may request additional verification to protect both you and our store from fraud.

For any questions regarding payments, feel free to contact our support team—we’re happy to assist!

Contact 

Store Name: Willow and Tide

Company Name: Kurzeni Limited.

Company Registration Number: 78520199

Address: 74-78 Stanley Street, Central Hong Kong 

Phone: +61 468134607

Email: support@willow-tide.com 

Opening Hours: Monday to Saturday: 8:00 AM to 6:00 PM ACST

Sunday: Closed

Reach out to us: Contact page